Privacy policy

Minors

If you are under the age of 16, parental or guardian consent is required before we process your personal data.
Under no circumstances will we knowingly collect information regarding a minor’s economic situation, professional activity,
or family privacy without the explicit consent of their legal representatives.

If you are under 16 and have accessed this website without notifying your parents, you must not register as a user.

Our Privacy Principles

At Clevermelt Solutions, we prioritize the protection and respect of users’ personal data.
As a user, you should know that your rights are safeguarded on this website.

• We never request personal information unless it is strictly necessary to provide the services you request.
• We do not share personal data with third parties except when legally required or with your explicit consent.
• We never use your personal data for purposes other than those stated in this Privacy Policy.

This policy may be updated to reflect changes in legislation or self-regulatory requirements.
We recommend checking it periodically.
It will apply whenever users complete any form on this website that involves providing personal data.

Applicable Legal Framework

This website complies with:

• Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)
• Law No. 190/2018 on the application of Regulation (EU) 2016/679 (GDPR) (Romania)
• Law No. 365/2002 on Electronic Commerce („Legea nr. 365/2002 privind comerțul electronic”)

Data Controller

• Business name: Clevermelt Solutions SRL
• VAT NR: RO52593920
• Registered address: Sobarilor 38, 400270 Cluj Napoca, Romania
• Email: info@clevermelt.com

All personal data collected through this website will be processed under the category ‘Website users and subscribers’,
applying appropriate technical and organisational security measures.

How We Collect Your Data

The personal data we process comes from:

• Contact forms
• Newsletter subscription forms (if available)
• Blog comments or interactive sections (if available)

Your Rights

Anyone has the right to obtain confirmation as to whether Clevermelt Solutions is processing their personal data.
Specifically, you may exercise the following rights:

• Right of access to your personal data.
• Right of rectification of inaccurate or incomplete data.
• Right of erasure when the data is no longer necessary for the purposes for which it was collected.
• Right to restrict processing in certain circumstances.
• Right to object to the processing of your data for reasons related to your particular situation.
• Right to data portability where technically possible.

If you believe your rights are not being properly respected, you may file a complaint with the
National Supervisory Authority for Personal Data Processing (ANSPDCP).

Purposes of Processing

When a user interacts with this website (e.g. via forms, subscription, or contacting us), they provide personal information.
This may include IP address, name, email address, telephone number, and other relevant details.

We process this information for the following purposes:

• To respond to your inquiries submitted via contact forms.
• To send newsletters, updates, and promotional content (with your consent).
• To manage comments or interactions on the website.
• To ensure compliance with legal obligations and website terms of use.
• To improve our services and user experience.
• To manage our presence on social networks (where applicable).

We may also collect non-identifiable data via cookies (see our
Cookie Policy).

Legal Basis

The legal basis for processing your data is your consent.
By filling out forms or otherwise interacting with this website, you consent to your data being processed under this Privacy Policy.

Data Retention

We will retain your personal data:

• For as long as there is an ongoing business or contractual relationship.
• Until you request its deletion.
• For the time necessary to comply with legal obligations.

Data Recipients

To provide our services, we may use third-party providers (e.g. hosting, analytics, newsletter delivery).
These providers only process your data following our instructions and in accordance with GDPR requirements.

We do not sell, rent, or transfer your personal data to third parties without your prior consent.

Data Security

Clevermelt Solutions applies technical and organisational measures to safeguard personal data against unauthorised access,
alteration, loss, or disclosure. However, please note that no system connected to the internet is 100% secure.

Accuracy of Data

As a user, you are solely responsible for the accuracy and validity of the personal data you provide.
You agree to keep it up to date and accurate at all times.

Acceptance of this Policy

By using this website, you acknowledge that you have read and understood this Privacy Policy
and consent to the processing of your data in the terms described herein.

Changes to the Privacy Policy

Clevermelt Solutions reserves the right to modify this Privacy Policy to adapt to new legislation, case law, or industry practices.
Any significant changes will be announced on this page with reasonable notice before implementation.

Commercial Communications

In compliance with Law No. 365/2002 on Electronic Commerce,
Clevermelt Solutions does not engage in SPAM practices and will not send commercial emails that have not been previously requested or authorised.
Users may opt-in to receive newsletters and may withdraw their consent at any time.